BUSINESS SKILLS SCHEDULE - GRANT FUNDED
21st CENTURY LEADERSHIP: INTRODUCING INNOVATION
Innovation is the only defense against crushing competition and a dismal economy. Innovation must become a responsibility of every single individual in order to achieve greater success and breakthrough products and services. Participants will gain a framework for helping others to acquire the skills needed to establish a culture of innovation. You will come to understand the 4 keys to achieving innovation, ways to challenge current beliefs, and how to lead a team to identifying emerging trends. This course will ultimately provide the insights to prepare leaders and teams to uncover hidden talent skills and assets.
Thurs., Mar. 9, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL-If interested, please go to registration form to place your name on a list for a future class.
THE ART OF PERSUASIVE PRESENTATIONS
Do your presentation deliveries capture your audience attention in a way that they become fully engaged to receive your message? To achieve this you will need enhanced your communications skills to put you in your optimal comfort zone. This training will present strategies to help you remain in control, assess the audience dynamics to gain an awareness of verbal and non-verbal cues, and select the best methods of communications to achieve your desired outcomes. The techniques acquired in this training will provide you with an improved facility to deal with either large or small audiences.
Wed., March 15, Henderson Hall, rm. 212, 9am-5pm
COACHING STRATEGIES TO EMPOWER YOUR TEAM
Coaching can unlock an individual’s potential to maximize their performance. Even the most well-intentioned managers, in today’s time-crunched work day find themselves defaulting on coaching. Yet, coaching is a critical management responsibility. Our approach is to create customized coaching plans for each person by providing a format for a successful process. A key benefit of this process can be the effective development of high potential individuals. This approach can also be customized for employees who are meeting expectations and allow for the development of additional skills, as well as individuals who have serious performance improvement issues.
Tuesday, Feb. 28, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL-If interested, please go to registration form to place your name on a list for a future class.
CYBER SECURITY: BEST PRACTICES FOR SHIELDING YOUR BUSINESS
THIS TOPIC IS LISTED IN THE COMPUTER SKILLS SECTION.
EMAIL WRITING: BEST PRACTICES
This workshop is designed for the individuals who write e-mails for communications with internal and external audiences. You will prepare improved, complete, understandable, concise, and professionally acceptable e-mails in an organized fashion. Current business writing techniques will be applied along with a focus on a process for writing, guidelines for effective writing, and techniques for editing. You will edit samples of writing for readability, clarity, completeness, and tone.
Thurs., Feb. 23, Landscape & Horticulture Technology Building, rm 102, 9am-5pm
EMBRACING ORGANIZATIONAL AND CULTURAL TRANSFORMATION
Many things cause organizational change. These include challenges of growth, especially global markets; changes in strategy; technological changes, competitive pressures; and customer pressure, particularly shifting markets. This course focuses on ways to address organizational transformation and to shift the culture to be positioned to achieve greater success. Participants will gain the understanding of a strategic planning process and the ability to identify key strategies for transforming an organization. You will also acquire the knowledge of a working change process model (The four P’s of change), and develop a personal strategy for dealing with and coping with organizational change.
Thurs., Jan. 26, Henderson Hall, rm. 212, 9am-5pm - CANCELLED- If interested, please go to registration form to place your name on a list for a future class.
EMOTIONAL INTELLIGENCE: BECOME A CONFIDENT COMMUNICATOR
Why is Emotional Intelligence (EI) vital in the workplace? Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have an advantage in any organization.
Dr. Daniel Goleman introduced his perspectives on EI in 1995 and has become a world-renowned expert in the field. Goleman’s EI model focuses specifically on the behavioral level, on performance at work and on organizational leadership. This workshop will introduce the participants to this proven model for developing emotional intelligence and provide the insight and skills to apply it in making their career more effective, satisfying and successful.
Tues., Jan. 24, Henderson Hall, rm. 212, 9am-5pm
GAIN CONTROL OF YOUR WORKDAY USING OUTLOOK
Are you overwhelmed by your email inbox? Are you stressed by your to do list? Are you afraid you will miss important work priorities? Do you suspect that your workday is not as effective and productive as it should be? Learn how to competently organize your day while staying current with emails and tasks. Immediately recognize the benefits and realize significant time-saving and stress-reducing results. See how you can do your work in an orderly and timely manner, tackle what is most important, get everything under control, stop missing deadlines, pack more into each day and reduce your stress.
You will zero out your inbox on a daily basis without losing a thing, track important tasks, complete all your important and urgent tasks, become more efficient and feel confident and on top of your job.
Fri., Feb. 3, Henderson Hall, rm. 113, 9am-5pm
Wed., March 1, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
FINANCE FOR THE NON-FINANCE PROFESSIONAL
This workshop will serve to provide participants with an overview of the most important financial statements as well as financial and accounting concepts. You will have the opportunity to apply these concepts to a simulated business or to your own organization. Topics covered include the following financial instruments and concepts: Balance Sheet, Income Statement, Cash Flow Statement, Key Terms and Ratios, The Budget Process, Financial Decision Making, Annual Reports – SEC filings, and Public vs. Private Companies.
Fri., Feb. 24, Henderson Hall, rm. 111, 9am-5pm - CLASS FULL-Please register for 3/28 class.
Tues., March 28, Landscape & Horticulture Technology Bldg., rm. 109, 9am-5pm
GRANT WRITING - PART 1
Whether you are a novice or someone who wants to improve their ability to secure grant funding, this course will lay the foundation for success. This course focuses on finding grant funding for nonprofit organizations and tax-exempt institutions. You will be learn to successfully research funding prospects, interact with those funders, and plan a grant proposal. Come to understand why grants are funded, and what makes a prospective grantor interested in your proposal. This training will guide you on creating a plan to track, manage, and guide the development of your grant proposals.
Fri., Feb. 24, Henderson Hall, rm. 212, 9am-5pm
IMPROVE YOUR COMMUNICATIONS, IMPROVE YOUR SUCCESS
Have you ever been intrigued by someone who always seems to know what to say and how to say it in any situation? Now you too can learn skills that help you communicate with diplomacy, tact and confidence. This workshop will help you master body language, understand personality styles and their preferred methods of communication, manage your emotions and learn successful communication skills that will build rapport and strengthen relationships that create positive outcomes.
Thurs., March 23, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL
Wed., March 29, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL - Please register for 4/5 class.
Wed., April 5, Henderson Hall, rm. 111, 9am-5pm
MANAGING MULTIPLE PRIORITIES UNDER PRESSURE
Are you finding it difficult to function efficiently in today’s high-pressure work environment? You’re not alone. Today’s high-demand work environments have left people feeling stressed, overwhelmed, and pulled in multiple directions. Demands are endless, schedules are constantly changing, responsibilities have been substantially increased and there are greater output expectations. STOP being reactive…..move toward developing a proactive mindset. Discover your own “delaying-tactics” so you can advance the timely completion of truly critical tasks. In this course you will learn how to take charge and be in control of your workload. You will be introduced to practical tips and techniques to organize and manage shifting priorities that compete for your time, attention, and energy. You will acquire strategies to prioritize and sequence tasks to prepare a useful to-do list and then estimate time frames so you can schedule your tasks effectively and meet your deadlines. You will establish a proactive framework which will guide your daily activities and help you achieve a workday balance for success.
Fri., Jan. 27, Henderson Hall, rm. 111, 9am-5pm
Wed., March 1, Henderson Hall, rm. 111, 9am-5pm - CLASS FULL-Please register for the 3/15 class.
Wed., March 15, Henderson Hall, rm. 111, 9am-5pm
PRESENTATIONS THAT CAPTURE YOUR AUDIENCE: TED TALKS
TED Talks have become the gold standard for public speaking. In TED, which stands for technology, entertainment, and design, provides a forum to make presentations more dynamic. This course will inspire you to speak with authority and confidence. Come learn the nine secrets to delivering a successful TED based presentation. You will acquire an understanding of the fundamentals of TED talks and gain insights into the advantages of utilizing TED techniques over traditional presentations. This course will equip with ways to make a stronger emotional connection with your audience.
Thurs., Feb. 2, Henderson Hall, rm. 212, 9am-5pm
PROBLEM SOLVING: ELIMINATE BARRIERS AND ACHIEVE GOALS
Come to this class to learn how to structure a business case for your recommendations and/or solutions. This will allow you to set organizational and project goals in a manner to successfully implement. Participants will include explore the best practices to effectively and efficiently allocate resources, prepare processes (systems and human resources) in order to avoid unnecessary barriers, delays, and false starts.
Fri., Feb. 17, Henderson Hall, rm. 212, 9am-5pm
PROJECT MANAGEMENT FOR BEGINNERS
Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is intended to familiarize participants with the basic understanding of project management while introducing some easy to use tools that can be employed immediately to help you and your team complete projects on time, within budget and quality specifications and stakeholder expectations. Participants will be introduced to the five essential Project Management Body of Knowledge (PMBOK) principles, project management process groups and learn about the essential activities that must be performed in each process group.
Fri., March 10, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL-If interested, please go to registration form to place your name on a list for a future class.
PROVEN DATA ANALYSIS TO ELEVATE CUSTOMER SATISFACTION
Knowing what is important to your customers and how they feel about you is critical to business success. This course provides methods and tools that will help participants better understand their customers to meet their needs. Participants will learn to use proven methodology to collect data directly from customers and turn it into actions that will improve business results and increase business value. You will also learn how to put a system in place to continue to collect customer feedback and sustain results on an ongoing basis.
Tues., March 14, Henderson Hall, rm. 204, 9am-5pm
RETHINKING CUSTOMER SERVICE: 21st CENTURY STRATEGIES
Come and gain new skills to help inspire your team to raise the level of service for your organization. This training will instill a focus on the value of positive service delivery and its immediate impact on your business. Participants will come to understand how to dynamically fine tune their behavior to connect with customers to make their organization be a model for others.
Wed., March 8, Henderson Hall, rm. 111, 9am-5pm - CLASS FULL-Please register for the 4/26 class.
Wed., April 26, Henderson Hall, rm. 215, 9am-5pm
ROOT CAUSE ANALYSIS - SOLVE PROBLEMS FASTER!
How do you best approach finding solutions to problems? For anyone involved in problem solving, an understanding of Root Cause Analysis will facilitate the development of solutions which deliver results. Our course will provide the principles of how to conduct a thorough as well as a practical Root Cause Analysis. You will acquire knowledge of best practices and tools necessary to generate and identify cost effective solutions. Through the use of the techniques and tools presented, you will learn how to validate probable causes, identify assumptions, recognize common thinking traps and implement well informed and objectively evaluated solutions.
Fri., Jan. 27, Henderson Hall, rm. 212, 9am-5pm
Tues., March 28, Henderson Hall, rm. 212, 9am-5pm
SIX SIGMA FUNDAMENTALS
Six Sigma is a process and a set of tools that is used by organizations to improve products, processes, and results by eliminating defects reducing variation, and decreasing delays. This course will train participants in the fundamentals of Six Sigma, including use of the DMAIC process (Define, Measure, Analyze, Improve, Control) and basic tools. Participants will have an opportunity to use the process and tools during the course to work on solutions to real problems, and should come to class with a problem or project in mind.
Tues., Feb. 14, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL-Please register for 4/7 class.
Fri., April 7, Henderson Hall, rm. 212, 9am-5pm
SOCIAL MEDIA FOR SUCCESS: ADVANCED TECHNIQUES
Social Media has become an integral part of every businesses marketing plan. There are so many different platforms out there today that it becomes overwhelming (Facebook, Twitter, LinkedIn, Instagram and Pinterest). Which platforms should you be using? How do you use them more effectively? What are the tips and tricks to gain you more followers, improve engagement and spread the word about your business? In this hands-on class we will review the major social media platforms in depth. We will work directly with these platforms so you can improve your pages and profiles, as well as discover creative ways to talk to your audience. You will walk away from this class with improvements to your current social media strategies as well as feeling more confident and competent in using social media to market your business.
*Be sure to bring your log on information for the platforms, so you can work directly within your pages and profiles in class
Tues., March 14, Cohen Hall, rm. 156, 9am-5pm - CLASS FULL-Please register for the 4/26 class.
Wed., April 26, Henderson Hall, rm. 113, 9am-5pm
STRATEGIES FOR OPTIMAL TEAM PERFORMANCE
Even the most experienced teams can be challenged by the rate and complexity of change in their workplace. When teams don’t cope well with this degree of change they can become overwhelmed and less effective. In this class you will gain an appreciation of the behaviors that are evident within high-performance teams, assessing how teams are currently functioning, and how to develop ideas to leverage the strength of teams. As a result of this training you will acquire an understanding of the key factors that make teams effective and learn methods to develop improved team decision making.
Wed., Feb. 1, Henderson Hall, rm. 111, 9am-5pm
Thurs., March 16, Henderson Hall, rm. 212, 9am-5pm
TECHNIQUES FOR SUPERVISING DIVERSE PERSONALITIES
Whether you are a new supervisor or have been managing for some time, you may lack the skills or honed experience to effectively increase employee engagement. Come explore the qualities, behaviors, skills and tools essential to become a successful supervisor. You will develop a self-awareness of your supervisory skills and learn how to communicate attentiveness to today’s diverse workplace.
Tues., Jan. 31, Henderson Hall, rm. 212, 9am-5pm
Wed., March 22, Henderson Hall, rm. 111, 9am-5pm
UNDERSTANDING PERSONALITY STYLES FOR EFFECTIVE COMMUNICATIONS
Where do you begin? Motivation, management, communications, and relationships, whether focused on yourself or others are a lot more effective when you understand yourself as well as with the people with whom you work. People rarely set out to upset each other or interact negatively, they just behave differently because they are different. Knowing yourself and your co-workers’ personality types will improve communications, resolve conflicts quickly and effectively, and lead to better decision-making. This training will help you come to understand the varying personality styles encountered in work environments to help you increase awareness of yourself and others, work more effectively with co-workers and customers, become a more effective leader and accomplish projects in a collaborative and timely manner.
Thurs., Feb. 16, Henderson Hall, rm. 212, 9am-5pm - CLASS FULL-If interested, please go to registration form to place your name on a list for a future class.
COMPUTER SKILLS SCHEDULE - GRANT FUNDED
CYBER SECURITY: BEST PRACTICES FOR SHIELDING YOUR BUSINESS
Cybersecurity is not just for large companies! Small or medium business are at risk too. There ARE critical steps that you can and should be doing to protect yourself and your business.
This class focuses on specific practical and effective activities and practices that will dramatically improve your defensive posture.
You will come to understand the fundamental concepts such as Firewalls, endpoint security, malware, ransomware, along with valuable and pragmatic Information Security Policies.
This class is designed to assist non-technical business owners, managers and professional staff who have a genuine desire to improve their cybersecurity.
Wed., March 29, Henderson Hall, rm. 113, 9am-5pm
WORD: INTRODUCTION TO CURRENT TOOLS
This course will introduce you to the most current operations and capabilities of Microsoft Word. You will learn the latest tools to create and edit a document, format paragraphs and pages, create a bulleted or number list and much more.
Tues., March 7, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
WORD: BEYOND THE BASICS
This class will move beyond the basics of Microsoft Word. The course is designed for participants who use Word on a regular basis, and want to understand more advanced topics. Participants will learn to use, create, and manage styles. You will also learn how to automate processes by recording, using, and editing macros as well as designing and creating fillable forms. PREREQ: Working knowledge of Word.
Wed., Jan. 25, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm - If interested, please go to registration form to place your name on a list for a future class.
POWER WORD: BECOME AN ADVANCED USER
This course is designed for participants who want to gain advanced skills necessary to manage lengthy documents, collaborate with others, and secure documents. You will learn how to create, manage, revise, and distribute documents. Upon completion of the course, you will be able to use Word with other programs, collaborate on documents, manage document versions, add reference marks and notes and create forms. PREREQ: Beginner Word or equivalent knowledge.
Tues., Feb. 28, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
Thurs., March 30, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
In this course, you will become familiar with the Outlook interface, and then use Outlook to manage your email communications, including composing, reading, and responding to emails; scheduling appointments and meetings; managing contact information; scheduling tasks and creating notes; and customizing the Outlook environment to suit your personal preferences.
Thurs., March 16, Henderson Hall, rm. 113, 9am-5pm
OUTLOOK: DISCOVER ADVANCED TECHNIQUES
In this course, you will explore the advanced features provided with the Outlook interface, such as advanced message, calendar, and contacts management. Learn to use the Tasks and Journal workspaces provided in the application to manage task assignments for yourself and others, and to record interactions you have with your colleagues. Knowledge will also be gained to share your workspaces with other users, and use Outlook data files to save and back up your important information. PREREQ: Knowledge of Outlook
Thurs., March 16, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
GAIN CONTROL OF YOUR WORKDAY USING OUTLOOK
THIS TOPIC IS LISTED IN THE BUSINESS SKILLS SECTION.
Today's audiences are tech savvy, accustomed to high-impact multimedia content, and stretched for time. By learning how to use the vast array of features and functionality contained within PowerPoint, you will gain the ability to organize your content, enhance it with high-impact visuals, and deliver it with a punch. In this course, you will begin creating engaging, dynamic multimedia presentations which will make rich use of text, graphics, and animations.
Tues., Jan. 31, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
POWERPOINT: ADVANCED TECHNIQUES
This is not a basic course! Capture your business audience with easy to use impressive and powerful PowerPoint features most people don't know about. Become a more effective and efficient PowerPoint user. Keep your audience's attention riveted to the screen with engaging messages and graphics. Have your charts build themselves right before your viewers’ eyes. Wow them with your clear and powerfully presented message. By taking advantage of these tools, you will be creating presentations that not only stand out from the crowd, but also don’t consume all of your available time. PREREQ: Working knowledge of PowerPoint.
Wed., Feb. 8, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
Wed., March 15, Henderson Hall, rm. 113, 9am-5pm
ACCESS: ACQUIRE FUNDAMENTAL DATABASE SKILLS
Learn how to use one of the more popular database systems in today’s business environment to collect and manage large amounts of data. You will be instructed to design, create, edit and analyze a relational database. Acquire skills to create tables, forms, simple queries and reports. PREREQ: Working knowledge of Microsoft Word and or Excel.
Fri., Feb. 3, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
In this course, you will expand your knowledge of relational database design, write advanced queries, structure existing data, share data across applications, and customize reports. You will learn how to design a relational database, join tables to retrieve data from unrelated tables, and organize a database for efficiency and performance, and to maintain data integrity. Additionally you will be shown how to customize reports to organize the displayed information and produce specific print layouts. PREREQ: Access Fundamentals or equivalent knowledge.
Fri., March 10, Henderson Hall, rm. 113, 9am-5pm
EXCEL FOR BEGINNERS
This course will introduce you to Microsoft Excel basics including creating spreadsheets, formulas, functions, text, formatting and charts. At the completion of the course you will be able to perform basic Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells and much more.
Fri., Jan. 20, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
Wed., Feb. 22, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm - CLASS FULL-Please register for the 3/22 class.
Wed., March 22, Henderson Hall, rm. 113, 9am-5pm
This course will reinforce the elements introduced in Microsoft Excel Beginners, and expand upon that base to include using advanced formulas and working with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects. PREREQ: Beginner Excel or equivalent knowledge.
Wed., Jan. 18, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
Fri., Feb. 10, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
Tues., March 14, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
EXCEL FUNCTIONS: MOST NEEDED SKILLS IN TODAY'S WORKPLACE
This course is designed for participants who have a basic knowledge of Excel and want to discover how Excel functions can help save time at work. It will help you develop advanced formula skills by focusing on functions from various categories within the function library. Function categories that will be covered include: Financial, Lookup & Reference, Date and Time, Information, Text, Database, and Logical. PREREQ: Working knowledge of Excel.
Wed., Feb. 15, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm - CLASS FULL-Please register for 3/21 class.
Tues., March 21, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm
EXCEL: PIVOT TABLES AND BEYOND
This course focuses on learning the usage of Pivot Tables to analyze large amounts of data quickly. Additional topics that will be covered will include Pivot Charts, Analysis Toolpak, Advanced Functions, and Outlining. This training will assist you in increasing productivity and improving efficiency by streamlining your workflow. PREREQ: Intermediate Excel or equivalent.
Fri., Feb. 17, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm - CLASS FULL
Fri., March 31, Landscape & Horticulture Technology Building, rm. 102, 9am-5pm - CLASS FULL-Please register for the 5/5 class.
Fri., May 5, Henderson Hall, rm. 113, 9am-5pm
SOCIAL MEDIA FOR SUCCESS: ADVANCED TECHNIQUES
THIS TOPIC IS LISTED IN THE BUSINESS SKILLS SECTION.