BUSINESS SKILLS NO-COST TRAINING COURSES
CLICK HERE to register for BUSINESS SKILLS No-Cost classes
MANAGING MULTIPLE PRIORITIES UNDER PRESSURE
Are you finding it difficult to function efficiently in today’s high-pressure work environment? You’re not alone. Today’s high-demand work environments have left people feeling stressed, overwhelmed, and pulled in multiple directions. Demands are endless, schedules are constantly changing, responsibilities have been substantially increased and there are greater output expectations. STOP being reactive…..move toward developing a proactive mindset. Discover your own “delaying-tactics” so you can advance the timely completion of truly critical tasks. In this course you will learn how to take charge and be in control of your workload. You will be introduced to practical tips and techniques to organize and manage shifting priorities that compete for your time, attention, and energy. You will acquire strategies to prioritize and sequence tasks to prepare a useful to-do list and then estimate time frames so you can schedule your tasks effectively and meet your deadlines. You will establish a proactive framework which will guide your daily activities and help you achieve a workday balance for success.
Tues., Sept. 29, Learning Resource Center (LRC), rm. 106, 9am-5pm - FULL
COMMUNICATIONS TO IMPROVE BUSINESS SUCCESS
Have you ever been intrigued by someone who always seems to know what to say and how to say it in any situation? Now you too can learn skills that help you communicate with diplomacy, tact and confidence. This workshop will help you master body language, understand personality styles and their preferred methods of communication, manage your emotions and learn successful communication skills that will build rapport and strengthen relationships that create positive outcomes.
Fri., Sept. 11, Learning Resource Center (LRC), rm. 122, 9am-5pm
SUPERVISOR ESSENTIALS NEW!
This course was designed for those who have found themselves thrust into a supervisory position and have never received training or guidance for best practices. You probably lack the polished skills or honed experience to increase employee engagement and satisfaction in the workplace. Explore the qualities, behaviors, skills and tools to become a supervisor everyone wants to work for. You will develop a self-awareness of your supervisory skills and learn how to communicate attentiveness to your employees.
Tues., Aug. 25, Henderson Hall, rm. 111, 9am-5pm
Wed., Oct. 7, Henderson Hall, rm. 111, 9am-5pm
MUST HAVE TOOLS FOR MANAGEMENT SUCCESS
Business professionals today are dealing with rapid change and long term uncertainty. How do you make sure that you are prepared for the challenges ahead? One way is having the robust skills in multiple areas which will open a wide range of possibilities for success. This will allow you to adapt more easily, eliminate shortcomings, collaborate more successfully, and very importantly become more valuable to your organization.
With the right development, there are no limits… as long as you have the key skills.
This course will provide the latest tools to develop skills in the essential areas that are crucial to be a successful manager in today’s business environment. The training will cover Leadership and People Management (retaining, motivating and coaching team members for high performance), Collaboration Skills (influencing, building relationships, managing conflicts and negotiating), and Business Management Skills (understanding strategies, business functions, and decision-making).
Fri., Oct. 9, Henderson Hall, rm. 204, 9am-5pm
LEADERSHIP COMPETENCIES AND COACHING SKILLS NEW!
Do you find you must work harder than ever to maintain a competitive edge? Today business skills are not enough! It is crucial to lead through inspiration. This interactive course will help you to acquire tools to empower others using highly effective coaching skills. You will come to understand the three channels of leadership responsibility, identify personal blind spots, and implement solutions to reduce unintended consequences. This all adds up to improved communications flow to get better results faster.
Tues., Sept. 22, Learning Resource Center (LRC), rm. 106, 9am-5pm
LEADING OTHERS THROUGH CHANGE NEW!
Organizational shifts can bode either a positive or negative experience for those involved depending on how effectively they are led through the process. Leaders play a vital role in seeing that employees understand the benefits and new opportunities brought about by change. This course recognizes that to affect a positive and productive experience, leaders must ACT - Activate the change, Create a Plan, and Transition the change. Using a 10-step process as its basis, this course takes participants through the three phases and identifies techniques for ensuring that the change is not only a success, but that it becomes a lasting part of the culture. You will learn to manage resistance, garner commitment, and increase motivation for the change from start to finish, including how to evaluate efforts to steer the success of future initiatives.
Wed., Aug. 19, Henderson Hall, rm. 111, 9am-5pm
Wed., Oct. 14, Henderson Hall, rm. 111, 9am-5pm
ACHIEVING CUSTOMER SERVICE EXCELLENCE
Come and gain new skills to help inspire your team to raise the level of service for your organization. This training will instill a focus on the value of positive service delivery and its immediate impact on your business. Participants will come to understand how to dynamically fine tune their behavior to connect with customers to make their organization be a model for others.
Fri., Oct. 2, Henderson Hall, rm. 212, 9am-5pm
INCREASE YOUR STRATEGIC INFLUENCE NEW!
Influencing, whether in teams or in one-on-one interactions with peers, staff and supervisors, is crucial to successfully establishing your performance. In this course you will learn the process for strategic influencing and applying it to business situations. You will come to appreciate the different approaches to establishing influence and develop an action plan to use in your workplace.
Fri., Oct. 16, Henderson Hall, rm. 204, 9am-5pm
STRATEGIC PLANNING: ACHIEVING YOUR VISION THROUGH FOCUSED GOAL SETTING NEW!
Come and develop a one page Strategic Plan that will serve as your roadmap to successfully drive the achievement of your personal/organizational goals and objectives. You will learn to set specific and achievable goals, how to prioritize, and truly execute them. In addition, you will examine obstacles that prevent you from realizing your goal attainment and learn how to overcome them.
Fri., Sept. 18, Henderson Hall, rm. 212, 9am-5pm
DYNAMIC PRESENTATIONS: CONVEY YOUR MESSAGE WITH CONFIDENCE
Would you like to speak in front of an audience (small or large) in a convincing, confident, and concise way? This course will teach you how to deliver dynamic and effective presentations. You will learn to build audience rapport through improved eye contact, vocal delivery and body language. The end result will be sharpening your public speaking skills (taking the fear out of the equation!).
Tues., Oct. 6, Learning Resource Ctr (LRC), rm. 106, 9am-5pm
INCREASING TEAM PERFORMANCE ACROSS GENERATIONS NEW!
Today we have the largest mix of generations in the workplace in history from Baby Boomers to Generation X and Y and Millennials. Team performance is greatly affected by the individual behaviors and priorities of each generation. In this course you will learn to enhance your awareness and sensitivity to the differences among employees. Acquire skills to adjust your behavior to work more seamlessly in the multigenerational workplace environment, to improve organizational communication and performance.
Fri., Sept. 25, Henderson Hall, rm. 204, 9am-5pm
EXPERT PROBLEM SOLVING USING ROOT CAUSE ANALYSIS
How do you best approach finding solutions to problems, especially ones that have the greatest impact on you? Come and understand the importance of accurately identifying the origin of a problem. This is the foundation for formulating solutions in an efficient, productive and timely way that yields meaningful results. You will learn the principles of Root Cause Analysis, how to use associated tools to recognize and address the key elements of a problem and develop a basis upon which to make informed decisions. Now you will be better equipped to not only develop and implement solutions but to also sustain their application.
Fri., Sept. 25, Henderson Hall, rm. 212, 9am-5pm
EMAIL WRITING: TODAY'S BEST PRACTICES
This workshop is designed for the individuals who write e-mails for communications with internal and external audiences. You will prepare improved, complete, understandable, concise, and professionally acceptable e-mails in an organized fashion. Current business writing techniques will be applied along with a focus on a process for writing, guidelines for effective writing, and techniques for editing. You will edit samples of writing for readability, clarity, completeness, and tone.
Fri., Sept. 11, Henderson Hall, rm. 113 9am-5pm
Fri., Oct. 23, Henderson Hall, rm. 114, 9am-5pm
FINANCE FOR THE NON-FINANCE PROFESSIONAL NEW!
This workshop will serve to provide participants with an overview of the most important financial statements as well as financial and accounting concepts. You will have the opportunity to apply these concepts to a simulated business or to your own organization. Topics covered include the following financial instruments and concepts: Balance Sheet, Income Statement, Cash Flow Statement, Key Terms and Ratios, The Budget Process, Financial Decision Making, Annual Reports – SEC filings, and Public vs. Private Companies.
Fri., Oct. 2, Henderson Hall, rm. 204, 9am-5pm
CRITICAL THINKING SKILLS
This course will enable you to think independently, make better decisions, deal with change quickly and effectively, think more creatively, and be more self-reflective. This is the basis for effective critical thinking, which is an essential skill in the workplace. You will learn to develop critical thinking skills to: detect inconsistencies and common mistakes in reasoning, recognize your own assumptions and biases, identify the importance and relevance of various ideas, and reach well-reasoned conclusions and solutions.
Fri., Oct. 16, Henderson Hall, rm. 212, 9am-5pm
INNOVATIVE THINKING: UNLEASH THE POWER OF YOUR THINKING POTENTIAL
These challenging economic times call for extraordinary solutions. The innovative process can be messy. How do you approach the process and make it work? This training will present the practices to stimulate and promote creativity. You’ll gain the skills required to become a more effective problem solver, decision maker and communicator. You will learn to expand your critical thinking skills, gain a focus to think strategically, and consider all sides of an issue.
In this course you will learn techniques to turn existing problems into opportunities for growth, promote originality, and improve systems, products and processes. You will come to understand the importance of focusing on results vs. focusing on a good process. Discover brainstorming tools and techniques that promote creative thinking and generate ideas and solutions. This training fosters improving business results through a creative process that brings innovations to life.
Fri., Sept. 18, Henderson Hall, rm. 204, 9am-5pm
INTRODUCTION TO LEAN PRINCIPLES
This course is designed to introduce organizations and individuals to the classic and widely used “lean” practices that are now applicable to all industries. In this course you will learn to practically apply techniques that cut waste and improve process efficiency to increase quality, profitability, operational excellence and customer satisfaction. You will be introduced to Kaizen business improvement techniques and their application. You will become familiar with some of the key lean tools used to implement stream-lined processes within an organization for maximum affect (5S, JIT, Continuous Flow, Work Leveling, TPM, Quick Changeover, Work Standardization, Visual Management, Cause and Effect/5-Why Analyses, and Error Proofing).
Fri., Aug. 28, Henderson Hall, rm. 212, 9am-5pm
PROJECT MANAGEMENT FUNDAMENTALS
Today, in addition to the regular duties of your job, you are often expected to take on extra assignments and to get that additional job done well, done under budget, and done on time. This workshop is intended to familiarize participants with the basic understanding of project management while introducing some easy to use tools that can be employed immediately to help you and your team complete projects on time, within budget and quality specifications and stakeholder expectations. Participants will be introduced to the five essential Project Management Body of Knowledge (PMBOK) principles, project management process groups and learn about the essential activities that must be performed in each process group.
Fri., Sept. 11, Learning Resource Center (LRC), rm. 107, 9am-5pm
Fri., Oct. 30, Henderson Hall, rm. 212, 9am-5pm
AGILE PROJECT MANAGEMENT OVERVIEW NEW!
This course will provide you with an overview of the latest techniques to manage speedy project development and implementation. You will unravel the methodology of the Agile Manifesto and come to understand the 12 Agile Principles. Learn how to create the Agile environment and how to participate in, assign and/or manage the roles of the Agile team. You will come to appreciate important techniques for the timely management of scope, time, cost, quality and risk.
Fri., Sept. 25, Learning Resource Center (LRC), rm. 107, 9am-5pm
HOW TO WIN THE SALE! NEW!
How would you rate your sales meetings for consistently attaining expectations? If you are less than satisfied, you will benefit from this course which will more effectively prepare you for prospect and client meetings through a proven process which will improve your sales preparation and approach. Come and learn how to clearly outline the goal of a meeting, to accurately identify the decision making process and the true decision maker. You will better understand the decision maker’s goals and more expertly qualify fund availability for the sale. Walk away with a reliable game plan to create winning sales presentations.
Fri., Oct. 23, Henderson Hall, rm. 212, 9am-5pm
SALES: OVERCOMING STALLS AND OBJECTIONS NEW!
Do you ‘get stuck’ when it comes to this crucial step in your Sales Process?
What is your comfort zone to….reverse a negative prospect?....make a sale ‘stick’
so you don’t receive a ‘cancellation’? Do you have a successful, proven system for addressing objections? Join us for a powerful seminar to take action and embrace a paradigm shift that will help you get your closing ratio to where you want it to be. Learn new tools that will help you work smarter not harder and increase your sales success.
Fri., Oct. 9, Henderson Hall, rm. 212, 9am-5pm
DEMYSTIFYING SOCIAL MEDIA
Be introduced to social media tools and make them work for you. Confused on where to start? Less than satisfied with your results? Come learn this interactive approach which will teach you advanced and effective networking skills. Become skilled in leveraging key social media sites, including Facebook, LinkedIn and Twitter. You will come to appreciate and learn the art and cultivation of proactive networking with tools that will grow your business. In addition, you will explore some of the major social media sites and look at how specialty sites and social media management tools can take social media usage to the next level. Learn the value of implementing social media to add an impact to such things as marketing and branding. Learn the importance of the use of metrics to measure the impact of a social media plan. Stay on top of social media trends and adjust your plan as the online world evolves and you keep pace with it.
Thurs., Oct. 8, Learning Resource Ctr, rm. 106, 9am-5pm
EMBRACING DIVERSITY NEW!
This class will discuss why managing and leveraging diversity is essential for personal, professional, and organizational growth and success. It will explore how diversity affects mindset, attitudes, behavior, and interpersonal communications in the workplace. Participants will learn practical skills and strategies to improve their ability to work effectively with people of different social and cultural identities.
Wed., Oct. 7, Henderson Hall, rm. 215, 9am-5pm
EMOTIONAL INTELLIGENCE (EI)
Today’s savvy employee is tuned into their emotional quotient (EQ). With high stressors in work environments, the way we relate and connect with one another defines the entire perception of an organization--especially in a service-oriented customer atmosphere. Learn the key factors needed to relate to others and be aware of the pitfalls of interpersonal relationships. This course will help you to identify the various ways to emotionally relate with others. Learn the various traits defined by the EI models and how to strengthen your power of persuasion and influence through managing emotions. Wed., Oct. 28, Henderson Hall, rm. 215, 9am-5pm
CLICK HERE to register for BUSINESS SKILLS No-Cost classes
PC/COMPUTER SKILLS NO-COST TRAINING COURSES
CLICK HERE to register for PC/COMPUTER SKILLS No-Cost classes
INTRO TO COMPUTERS (1/2-DAY COURSE) NEW!
This course is designed to familiarize individuals with computers, their operation and applications. Participants will be introduced to varied topics such as exploring the internet, conducting searches, and printing from various sources. Additionally, you will receive an overview of MS Windows, Word, Excel, and Outlook applications.
Thurs., Sept. 10, Henderson Hall, rm. 114, 1pm-5pm
CREATING CUTTING EDGE, CLEAR, COMPELLING POWERPOINT PRESENTATIONS! NEW!
This is not a basic course! Capture your business audience with easy to use impressive and powerful PowerPoint features most people don't know about. Become a more effective and efficient PowerPoint user. Keep your audience's attention riveted to the screen with engaging messages and graphics. Have your charts build themselves right before your viewers’ eyes. Wow them with your clear and powerfully presented message. Your presentations will become coherent, compelling, memorable and enjoyable from now on.
Thurs., Sept. 3, Henderson Hall, rm. 114, 9am-5pm - FULL
Tues., Oct. 13, Landscape/Horticulture Bldg, rm. 102, 9am-5pm
CREATING CRITICAL BUSINESS DOCUMENTS USING MS WORD NEW!
This is the ideal course for those who need to produce repetitive or complex documents. You will learn to become a master in linking and embedding objects to your documents, working with text boxes, using mail merge functions easily, and generating varied forms (legal documents, newsletters, notices, flyers, flow charts, and many more). To complete your learning experience, you will acquire the skills to make a document library for templates to be used within your organization. PREREQ: Working knowledge of Word.
Tues., Aug. 25, Henderson Hall, rm. 114, 9am-5pm - CANCELLED
Tues., Oct. 20, Landscape/Horticulture Bldg, rm. 102, 9am-5pm
WORD ESSENTIALS NEW!
This course will help participants to utilize the key facilities of Word to be productive in processing documents in their work place. It is a blend of introductory and intermediate topics to allow you to acquire a wider range of skills in one workshop. Learn to create and edit a document, format paragraphs and pages and create a bulleted or number list. Beyond key basics, you will be instructed to gain knowledge to customize tables and charts, manage lists, customize the formatting of a document, draw and work with graphics, use the mail merge function and macros to automate common tasks.
Fri., Sept. 11, Henderson Hall, rm. 114, 9am-5pm
TARGETED WORD APPLICATIONS (1/2-DAY COURSE) NEW!
This course is designed for participants who use Word on a regular basis and want to understand advanced topics in a condensed time frame. Participants will learn to use, create, and manage styles. You will also learn how to automate processes by recording, using and editing macros, as well as designing and creating fillable forms. PREREQ: Working knowledge of Word. Thurs., Sept. 10, Henderson Hall, rm. 114, 8:30am-12:30pm
Fri., Oct. 2, Henderson Hall, rm. 113, 1pm-5pm
Wed., Oct. 28, Henderson Hall, rm. 114, 1pm-5pm
WORD FOR ADVANCED USERS
This course is designed for participants who want to gain skills necessary to manage lengthy documents, collaborate with others, and secure documents. You will learn how to create, manage, revise, and distribute documents. Upon completion of the course, you will be able to use Word with other programs, collaborate on documents, manage document versions, add reference marks and notes and create forms. PREREQ: Working Knowledge of Word.
Fri., Sept. 25, Henderson Hall, rm. 113, 9am-5pm
EXCEL FUNCTIONS (1/2-DAY COURSE) NEW!
This course is designed for participants who have a basic knowledge of Excel and want to discover how Excel functions can help save time at work. This four-hour course will help you develop advanced formula skills by focusing on functions from various categories within the function library. Function categories that will be covered include: Financial, Lookup & Reference, Date and Time, Information, Text, Database, and Logical.
PREREQ: Beginner Excel. Tues., Aug. 18, Henderson Hall, rm. 114, 8:30am-12:30pm
Fri., Oct. 2, Henderson Hall, rm. 113, 8:30am-12:30pm
Wed., Oct. 28, Henderson Hall, rm. 114, 8:30am-12:30pm
EXCEL FOR BEGINNERS
This course will introduce you to Microsoft Excel basics including creating spreadsheets, formulas, functions, text, formatting and charts. At the completion of the course you will be able to perform basic Excel skills such as modifying an existing worksheet, building worksheets, copying and moving cells and much more. Wed., Sept. 2, Henderson Hall, rm. 114, 9am-5pm
Thurs., Oct. 22, Henderson Hall, rm. 114, 9am-5pm
This course will reinforce the elements introduced in Microsoft Excel Beginners, and expand upon that base to include using advanced formulas and working with various tools to analyze data in spreadsheets. You will also organize table data, present data as charts, and enhance the look and appeal of workbooks by adding graphical objects. PREREQ: Beginner Excel.
Wed., Aug. 26, Henderson Hall, rm. 114, 9am-5pm - FULL
Thurs., Oct. 8, Henderson Hall, rm. 114, 9am-5pm
EXCEL FOR ADVANCED USERS
This course is designed for students desiring to gain the skills necessary to create macros, collaborate with others, audit and analyze worksheet data with the use of PivotTables and PivotCharts, incorporate multiple data sources and import and export data. This course will assist you in increasing productivity and improving efficiency by streamlining your workflow.
PREREQ: Intermediate Excel. Wed., Sept. 16, Henderson Hall, rm. 114, 9am-5pm
Thurs., Oct. 15, Henderson Hall, rm. 114, 9am-5pm
EXCEL EXPERT NEW!
This course is intended for advanced Excel professionals that need to automate Excel spreadsheet tasks using Visual Basic for Applications (VBA). Upon successful completion of this course, students will be able to develop a macro, format worksheets using macros, create an interactive worksheet, and perform calculations. Students will also be able to audit and analyze worksheet data by creating Scenarios, performing a What-If Analysis, or a statistical Analysis with the Analysis ToolPak. PREREQ: Advanced Excel. Wed., Sept. 30, Henderson Hall, rm. 113, 9am-5pm
Fri., Oct. 23, Henderson Hall, rm. 113, 9am-5pm
EXCEL FOR MAC USERS NEW!
This course is designed to help you analyze, organize and manage all your data and lists. Learn to create rich, visually compelling datasheets and tables with icons, data bars and color scales using the facilities of Excel. You will be guided to become practiced in easily managing and analyzing groups of related data. This includes the best ways to utilize PivotTables to organize data for more comprehensive and crisp summaries.
Fri., Oct. 23, Emeriti Hall, rm. 215, 9am-5pm
This course will build upon each participant’s knowledge of basic email usage. It will provide the opportunity to learn about the diverse range of Outlook capabilities to increase job effectiveness and productivity. Topics will include Folder and Mail Management, Advanced Calendaring and Task options, Contacts Management, the Address Book, Custom Forms Usage, Advanced email and Information Management and Outlook Security.
Fri., Sept. 18, Landscape & Horticulture Techn Bldg (LHT), rm. 102, 9am-5pm
Tues., Oct. 27, Landscape/Horticulture Bldg, rm. 102, 9am-5pm
CLICK HERE to register for PC/COMPUTER SKILLS No-Cost classes